Policies

SHIPPING AND DELIVERY POLICY  

We will obtain a shipping estimate for your order in a timely manner.   Your items will be processed within two business days following receipt of payment. We will determine the most efficient shipping carrier and additional handling fees will not be charged. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FedEx. We regret that we cannot ship to P.O. Boxes.  All of the instruments are fully insured according to the policies of the shipping carrier.  If you require expedited shipping for any reason, we will be glad to discuss possible options.

RETURN AND REFUND POLICY

Please note that once an instrument has shipped, the order cannot be canceled. However, you can request to return the item for a refund (minus original shipping costs) within ten days of receiving it. All refunds will be provided as a credit to the credit card or initial payment method used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

The utmost care is taken so that your new instrument is received in an undamaged condition. Please save all packing materials in the event that you do not wish to keep the instrument to ensure that the item is returned with equal care.  It is the responsibility of the purchaser to return the instrument in a like new condition. Items that are returned either cosmetically or integrally damaged (not due to shipping) will be repaired or restored to original condition at the buyer’s expense which will be deducted from the refund amount. 

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not share your personally identifiable information with anyone. Any personally identifiable will be stored securely and safely.